Privacy Policy

Introduction

GiftFazel LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website giftfazel.org and use our digital gift card services.

Please read this Privacy Policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or transaction through our services
• Create an account or register for our services
• Contact us with questions or customer service inquiries
• Subscribe to newsletters or promotional communications
• Participate in surveys, promotions, or feedback activities

The types of personal information we may collect include:

• Full name
• Email address
• Phone number
• Billing address
• Payment card information (processed securely through third-party payment processors)
• Transaction history and purchase details
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Date and time stamps of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, though disabling cookies may limit certain functionality of our services.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing Transactions: To process and fulfill your digital gift card purchases and deliveries
• Customer Service: To respond to your inquiries, provide support, and resolve issues
• Account Management: To create and maintain your account, if applicable
• Communications: To send you transaction confirmations, receipts, and service-related announcements
• Marketing: To send promotional materials and offers, with your consent where required
• Service Improvement: To analyze usage patterns and improve our website and services
• Security: To detect, prevent, and address technical issues, fraud, and security concerns
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, customer service, and data analysis. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena, court order, or legal process, or to protect our rights, property, safety, or that of others.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Opt-Out: You can opt out of receiving marketing communications from us
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Objection: You can object to certain processing of your personal information

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately so we can delete the information.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, please contact us at [email protected] or call (302) 654-9700.

European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with a supervisory authority.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Currently, there is no industry standard for how to respond to Do Not Track signals. At this time, we do not respond to Do Not Track signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.